Privacy Policy
This Privacy Policy applies to all personal information submitted by Users on Redsmith’s Forge ordering platform (the Website) or emailed to Redsmith’s Forge and any information that may be automatically retrieved through the services that Redsmith’s Forge offer on the Website (Services).
– By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
– Redsmith’s Forge may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.
– In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.
– The personal information that Users provide will only be used in connection with the Services offered by Redsmith’s Forge, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Redsmith’s Forge reserves the right to use data (on an anonymous basis) in relation to Users’ use of the Services for marketing purposes.
– Unless expressly authorised to do so by the relevant User, Redsmith’s Forge will not disclose any User’s personal information to any third party except where the disclosure relates to the purposes for which the information was collected.
– Users may request at any time to see the personal information that Redsmith’s Forge hold on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).
– Redsmith’s Forge will securely store Users’ personal information in Northern Ireland, United Kingdom or any other country, in which Redsmith’s Forge may from time to time offer its Services. Users’ personal information may therefore be transferred outside of Northern Ireland, United Kingdom.
– Redsmith’s Forge may hold Users personal information both before and after the cancellation of each User’s account, but only for as long as Northern Ireland, United Kingdom is lawfully entitled to do so.
Our products come with guarantees that cannot be excluded under UK Consumer Law. Refunds are not however an automatic right. We don’t have to give you a refund if you:
– change your mind
– buy the wrong product
We may still offer refunds in these situations, however this is at our discretion and not a legal requirement. You are entitled to a replacement or refund for a major failure. You are also entitled to have a product replaced if it fails to be of acceptable quality. If the failure is minor, we reserve our right to offer to replacement only. We reserve the right to not offer a refund or an exchange coupon.
We will provide you with an exchange voucher, a refund (refund will be provided using original payment method) or replacement where:
– The product is not of acceptable quality, or
– The product is not fit for its intended purpose, or
– The product does not match the sample or our description; and
You can present a receipt or other adequate proof of purchase. We reserve the right not to offer an exchange voucher, refund or replacement where we deem the product sold to be of acceptable quality.
Proof of Purchase Returns, refunds, exchanges or replacement requests must be accompanied by any one of the following proof of purchase documents:
– Original Order confirmation
– Financial Statement (i.e bank statement, credit card statement)
You will be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. When returning products with proof of purchase, you may be asked for your contact information and your signature as authorisation of the return transaction.
Information collected will be securely stored in accordance with our Privacy Policy.
--
Cookie Policy
This is the Cookie Policy for Redsmith’s Forge, accessible from www.redsmithsforge.com
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on HTTP cookies see this reference guide by Developer Mozilla.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
● Account related cookies:
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
● Login related cookies:
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
● Email newsletters related cookies:
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
● Orders processing related cookies:
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
● Forms related cookies:
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
● Site preferences cookies:
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
● This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
● As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on the Redsmith’s Forge website. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy and the GDPR Privacy Policy.
For any further information in relation to website cookies, please contact lakeandoak@outlook.com.